The British Retail Consortium’s (BRC’s) Retail Crime Survey 2011, published 16 January 2012 shows fewer incidents for many types of crime but each incident on average has been more costly and so total losses have increased sharply compared with the previous year.
The overall cost of retail crime has soared by 31 per cent to £1.4 billion as the sector is increasingly targeted by serious, organised criminals. This figure includes the value of goods stolen and damage done combined with the money retailers spend on preventing and tackling crime.
More than 35,000 retail workers suffered from physical attacks, verbal abuse and anti-social behaviour during the course of the year, excluding staff affected by the August riots. There were 26 incidents per 1000 employees last year, an increase of 83 per cent.
The estimated total value of goods stolen by customers across the whole sector was over £147 million, up £10 million on the previous year.
Read more from Stephen Roberston, British Retail Consortium Director General, and download the report from the BRC Website